If you were an existing 2007 Club E JR Member and you are having trouble logging into JR Nation. Please see the suggestions below to help you with this process.
You should have received an email from The 'All New' JR Nation - Official Fan Club of Dale Earnhardt, Jr. with the subject: Your Dale Earnhardt, Jr. Fan Club Membership. This email contains your New Username and Password. Please check your email for this message.
Sometimes email providers will move these emails to your SPAM folder, please check your SPAM blocker to ensure email from the JR Nation Team gets to your inbox.
If you did not receive the email, or are having trouble signing in with your new username and password, please contact us at JRNationCS@sportstoday.com or call 1-866-433-4592
JR Nation launches on Monday February 11, 2008 at 3:00pm EST. For the first day of the JR Nation site launch the customer support team will be open from 3PM - 7PM EST. The following day, Tuesday February 12, 2008, the call center will resume its regular hours of 9AM - 5PM EST Monday through Friday. Our call center is eager to help and will strive to respond to your email inquires and phone calls within 24 hours. If response time is a little slow on email or hold times are long during the first week, please be patient as we work to try to help all JR Nation Crew members during this transition.
Browser Requirements
This site works best with Internet Explorer 5.x or above, Netscape 4.79, 6.2 or above, and the latest version of AOL.
Download the latest version of Internet Explorer here: http://www.microsoft.com/windows/ie/default.asp
Download the latest version of Netscape here: http://channels.netscape.com/ns/browsers/default.jsp
Network Congestion
Due to the amount of traffic we receive, you may occasionally encounter some network lags or problems logging on to the Jr Nation website. If you find that you cannot enter the web site, but you have done so successfully in the past, please continue to try as the number of users is in constant flux. If, after repeated attempts to log on, you still can't get in, please contact Customer Service.
Sessions
For your security, we have set your Session to expire when you close your browser window. Please remember that content is constantly being updated so it is a good idea to refresh or reload pages each time you visit the Jr Nation website. AOL users, please be advised that the servers that AOL routes their users to will cache the Jr Nation website and all other websites for up 72 hours. Also, for those of you who share a computer, but have different memberships, one user must log off before the next member enters the site.
Cookies
In order to enter the Jr Nation website your browser must be configured to accept cookies. By default, most browsers are set-up correctly; however should you encounter errors when attempting to navigate the site, just follow these directions to set up cookies on your browser.
Internet Explorer 5 Users
From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Security" tab. Select "Internet" content zone. If "Security level for this zone" has a slider, then set it to "Medium", or if not click the "Custom Level" button, and scroll down within the window until you've reached the "Cookies" section. Click the "Allow per-session Cookies (not stored)" option. Set this to "Enable" and then click on the OK button to accept the change and close the dialog box. Cookies should now be enabled.
Internet Explorer 6 Users
From your browser window click on the "Tools" menu at the top of the browser, scroll down and highlight the "Internet Options" menu item. This will bring up a dialog box with a number of tab buttons at the top. Click on the "Privacy" tab. Move the slider so it is NOT set to "Block all cookies". Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.
Netscape 4 Users
From your browser window click on the "Edit" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Advanced" menu option. In the right hand side of the dialog box click the "Always Accept Cookies" option and then click on the "OK" button to accept the change and close the dialog box. Cookies should now be enabled.
Netscape 6 Users
From your browser window click on the "Edit" menu at the top of the browser, scroll down and highlight the "Preferences" menu item. This will bring up a dialog box with a menu cascading down the left hand side of the window. Click on the "Privacy & Security" menu option. This should expand the menu. Click on the "Cookies" menu option. In the right hand side of the dialog box click the "Enable all cookies" option and then click on the OK button to accept the change and close the dialog box. Cookies should now be enabled.
AOL Users
From your AOL menu, click on the "Settings" menu, scroll down and highlight the "Preferences" menu item. This will bring up the "Preferences" window. Click on the "Internet Properties (WWW)" hyperlink. This should open a new dialog box. Click on the "Privacy" tab. Move the slider so it is NOT set to "Block all cookies". Click the "Advanced" button and check "Override automatic cookie handling". Check "Always allow session cookies" and click on the OK button. Click the OK button that now is in focus to accept the change and close the dialog box. Cookies should now be enabled.
Pop-up Windows
The Jr Nation website uses pop-up windows to enhance your online experience. Please turn off any software that disables such windows, so that you will be able to take advantage of all the features of the club.
Plug-Ins
In addition to cookies this site makes extensive use of plug-ins. Installing these browser add-ons will allow you to experience all of the multimedia the Jr Nation website has to offer including streaming audio and video.
General Fan Club Customer Service
1-866-433-4592
JRNation@sportstoday.com
Dale Jr. Store Customer Service
1-800-927-7821
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